PSA - IT HELP DESK ASSISTANT
With over 56,000 members the PSA is New Zealand’s largest union and we are still growing. We are a modern, forward-thinking organisation that understands the important role that technology plays in helping us achieve outcomes for our members.
We also know that good people are the key to building our union and that’s why we are looking for a passionate IT professional to further our IT expertise.
In this role you’ll be the first point of contact when staff need assistance, so you need to be prepared to find solutions to their IT problems and provide good quality practical advice quickly. You’ll need excellent people and communication skills, and you will know how to ask the right questions. You will also be able to translate your technical knowledge for non-specialists. You’ll have lots of initiative, be flexible and able to think on your feet, and you’ll have great teamwork skills and a good sense of humour. You’ll have a real interest in how technology is developing and how it can be applied to business processes.
This role includes:
- First level user support for laptops, mobile phones, VoIP desktop phones and Video Equipment etc.
- User support for our main membership server and associated applications.
- Server maintenance and backups.
- Website maintenance and updating.
- Networking support
- User support of Office 2010
- User support SharePoint 2010
Your IT technical knowledge should preferably include qualifications in:
- Microsoft Windows 7, Microsoft Server 2008, Microsoft Office 2010
- Server/PC/laptop hardware basics
- IP Networking including wireless/3G networking
It would also be beneficial if you can demonstrate your interest and knowledge in:
- Mobile phone technology
- Technology and new devices eg. iPad, Android etc.
- Fault-finding – hardware/software
- Video Conferencing
- Software packages and their interaction
We are in the process of developing and rewriting older internally written SQL applications from asp classic and VB to C# and .net. The ability to learn, write and fault-find these applications would be beneficial.
Your fit with the PSA’s culture is important, and for that you’ll need:
- Really strong people skills
- A logical approach to problems and a strong problem-solving orientation
- The ability to listen as well as talk
- Team working skills
- A good sense of humour
- Good timekeeping and the ability to work out of hours if necessary
- The willingness to work in other areas if necessary
This job is a great way to further your IT career in an interesting environment where IT is key to our growth. We’d like to hear from you if you’ve got what it takes for this job visit www.psa.org.nz to see the position description or to apply please contact Liz Byron, EA to National Secretaries, on 04 816 5036 or email liz.byron@psa.org.nz. Applications close 9.00am on Monday 27 February 2012.